Frequently Asked Questions

1. Do your drivers know anything about horses?
Our goal is to transport your horse as safely and efficiently as possible. Su has over 30 years of horse experience and transporting horses. If a second driver is needed on a trip, they are also experienced horsemen and horsewomen, so you do not need to worry about the needs and concerns of shipping your horse.
 

2. Are you certified or licensed of any kind?
Class Act Horse Transport LLC is a legal commercially insured transporter via USDOT / MC & FMCSA regulations.
 

3. What kind of information do I need to have available when I schedule a run with you?

• Please fill out & return our Client Questionaire Form with the needed information (The form is located under the Forms Tab on website)
• Pick-up and drop-off location of the horse and contact person / ph # for each
• Date range for transport

• Type of horse being transported: breed, size, gelding, stud, mare, mare in foal or with a foal, etc.

• Hay for the entire trip, so not to upset the horses system in transport

• Any special instructions, equipment, etc. required
• A current Coggins certificate (obtained from your veterinarian)
• A current Health Certificate for out of state transport (obtained from your veterinarian)

IF YOU’RE SCHEDULING TRANSPORT FROM THE US TO CANADA: (all the above PLUS the following)

• A current Coggins certificate for out of country transport (obtained from the US veterinarian)
• A current International Health Certificate stamped by the USDA for out of country transport (obtained from the US veterinarian)

• A copy of the Bill of Sale

· A copy of Proof of Purchase (proof of how you paid for the horse)

· If the horse is originally from Canada and is returning, we need a copy of the original export papers

IF YOU’RE SCHEDULING TRANSPORT FROM CANADA TO THE US: (all the above PLUS the following)

• A current Coggins certificate for out of country transport (obtained from the Canadian veterinarian)
• A current International Health Certificate stamped by the CFIA for out of country transport (obtained from the Canadian veterinarian) FEEL FREE TO CALL THE OFFICE FOR MORE DETAILED INFORMATION  248-420-2615

4. What can I expect on a trip?

Day of pick-up
We will provide you with an approximate pick-up date when you schedule your trip. As the pick-up date gets close, we will call the contact person, on the Client Questionnaire Form, with a date and an estimate of pick-up time. On the actual pick-up day, a driver will communicate with the pick-up contact person to finalize information. Horses that are difficult to load, traffic conditions, and weather can have an effect on our schedule. Please make sure to have someone available to answer the phone and be at the pick-up location. Please provide any backup phone numbers that you have.
 

En-route / During Transport / Shipment
We have two drivers for long distance trips, who are experienced horsemen/horsewomen. Our drivers are equipped with cell phones. Rest stops are regularly taken along the route, to allow the horses to relax / stretch and drink. Horses are not unloaded enroute for everyone's safety!
 

Layover
If a layover is required, we have hubs conveniently located throughout the United States and Canada. Your horse will be rested and closely observed before being loaded on a rig to continue to their destination.
 

Drop off Location / Delivery
When you schedule your horse’s trip, we will provide you with an approximate delivery date. As the delivery gets closer, we will call the delivery contact person, on the Client Questionnaire Form, with a better estimate of time. On the actual delivery day, a driver will communicate with the delivery contact person, if the delivery time needs to be adjusted. Please make sure to have someone available to answer the phone and be at the delivery location. Please provide any backup phone numbers that you have.

If your scheduled pickup time is before 6:00 AM our driver will call you the evening before to finalize arrangements. Please make sure to have someone available to answer the phone. Please provide any backup phone numbers that you can. The drop off person, as stated on the bill of lading, must be at the delivery destination to accept the horse. If there is a balance owed on shipment, balance must be paid to the driver (cash / money order / bank cashiers check / credit card payment) (whichever is previously agreed upon).
 

5. What regions do you transport in?
We can set up transport locally, regionally, nationally or internationally.
 

6. Do you haul into Canada?
Yes! Class Act Horse Transport does haul directly into Canada, and we are able to connect with Canadian transport companies that will complete longer transports booked through us. Please call our office for more details – 248-420-2615.
 

7. What would cause a change in schedule?

Transportation schedules may be effected by the time of year, destination, and number of horses that are needing to be shipped. Generally 5 – 7 days is plenty of time to book a transport. If you have any special requests, the more lead time you provide us, the better we will be able to meet your request. We make every effort to schedule multiple horses going to the same geographic area, keeping the length of time a horse spends on the rig to a minimum.
 

8. Are you able to accommodate special requests for my horse?
If you have any special requests for your horse, please inform our office so that we can add the information to the original bill of lading. If the request is dietary, please have a complete list to give to the driver at the point of pick-up. Special dietary requests may be an additional charge.
 

9. Am I able to ship tack with my horse?
• A halter and lead is required for shipment.
• Additional tack may be shipped for an additional fee. Cost will depend on the quantity and size of the items. Tack to be shipped should be discussed with the office at time of booking shipment. If the rig is full, last minute extra items (not previously discussed with the office) will be at the driver’s decision if space permits - for additional fees). Our rig is usually full, so please inquire ahead of time about tack and extra items.
• Feel free to contact us if you have questions – 248-420-2615.
 

10. Will my horse be insured? 

• It is the horse owner's responsibility to provide insurance for their horse. If the owner elects not to obtain insurance, the owner / owner's agent assumes all risks for transportation. If you're shipping a horse that has just been purchased, it is strongly recommended that the buyer and seller come to an understanding, prior to transporting, who is responsible for insurance during transport or who is assuming the risk.

***We DO NOT insure your equipment or your horse for loading / unloading, transport or  during any layover***

• If you want insurance coverage for your horse, you should arrange for insurance coverage prior to shipping. Insurance options for transportation policies are available from various equine insurance agencies.
 

11. Are there any special Health Requirements for my horse to be transported?
Please allow yourself a week or more for the following lab results and inspectors schedules.
• Coggins Test – Your horse will need a current year Negative Coggins test (most states require valid within 6-12 months of transportation)
• Interstate Health Certificate – if traveling outside of a state, valid within 30 days of transportation. We must have an original, no photocopies will be accepted.
• We recommend that your horse(s) be current on all Immunizations/Vaccines.
• State Brand Inspection for the States of:
AZ, CO, ID, MT, NV, ND, NM, UT, OR, WY, WA and parts of AL, FL, IA, KS, NE and TX.
• Signed contract (BILL OF LADING) to be signed by Owner/Owner representative, Transporter (Class Act Horse Transport Representative.)
 

12. Should I wrap / bandage my horses legs during shipment?
If the horse is used to shipping boots, leg wraps, tail wraps, leg bandages, it would be each owner/trainer’s preference. Occasionally on long trips, bandages will slip. If the wraps slip, we will remove them and will NOT re-apply them. We will also remove bandages for any layovers and not re-apply them. We will have bandages removed during layover at the facility. We will NOT be responsible for injuries to horse due to leg wraps/bandages.
 

13. Do your drivers feed and water the horses during travel?
Once the horse is loaded, they receive a hay net (with hay you provide). Horses are watered frequently throughout the trip and hay nets are refilled as needed.

14. If no one is at the drop off location, will your driver put my horse in a stall?
No. A contact person MUST be at the drop off location to accept the horse, sign final paperwork, and pay any final balance that is owed.